Contact
Talk to us directly
We are a small team in 2026, still close to our users. No ticket bots, no outsourced scripts. Pick the channel that fits your question.
How we handle messages
Write in English or German. We read everything ourselves. For account recovery, start on the recover page first so you do not have to wait on us for something you can fix in a minute.
Please do not send your full account number unless support asks for it.
Support
Apps, payments, WireGuard configs, refunds within our policy and anything that blocks you from connecting.
Usually a few hours on weekdays, always within 24 hours.
Privacy
GDPR requests, questions about encryption, no-logs policy and account deletion.
Press and partnerships
Reviews, interviews, affiliate questions and business development.
Legal and abuse
Law enforcement notices, copyright complaints, imprint matters and formal legal contact.
Include enough detail for us to act. We can not disclose other users' activity because we do not log it.
Phone
If email is not fast enough for your organization, call during Central European business hours.
Community
Updates, beta news and informal chat. Not a replacement for support on billing issues.
Lost your account number?
Use your 12 word recovery phrase online before you email us.